My two favorite written portfolio pieces from Review Concierge

My tenure at Review Concierge (2012 – 2015) was a highly educational and (net) rewarding experience. Some of my happiest moments were spent chatting with our nation’s top doctors at all hours of the day and night figuring out how to respond to their online reviews.

While my stories about individual clients are off the record, I did produce quite a few educational stories for the larger community. Many of these portfolio pieces are referenced in the projects section of my LinkedIn profile.

If I were to point to my two favorite written portfolio pieces from my time at Review Concierge, they would be:

  1. Online Review Survival Course
  2. Online Reviews: Leveraging 3 Trends That Brought them Center Stage

These pieces took a great deal of time to distill into written form because they tackle abstract concepts. After spending five hours per night for two weeks (after working full days), I finished the Online Review Survival Course and headed straight to acupuncturist to fix the carpal tunnel that I acquired from writing it. Fortunately, it was fixed in one session.

As I get ready to turn 30, I am upping my commitment to share more of the specialized  knowledge that I regularly invest time acquiring. My hope is that I can share valuable tips that enhance the profitability of  your sales and marketing campaigns.

Recording of my Dreamforce 2014 Session

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The recording of my Dreamforce 2014 session is available here: http://dreamforce.vidyard.com/watch/zHOrO2GSwZO0-a6JSYEm6A

The session was titled, “Top 10 Adoption Tips for Small Business Success.” The speakers were me, Damian Mogavero and Melissa Botelho.

Speaking at Dreamforce was a great experience. I’m grateful to Salesforce for inviting me as a guest!

Reflections on “my 2nd go”

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I just finished up posting the last of my 2010 – 2012 portfolio titled “my 2nd go.” This was a cross-section of my work from 24 to 26 years old.

It’s been quite a journey over the last two years. Putting this portfolio together caused me re-live some the experiences that I had during this time. I found myself upset, happy, despondent and overall grateful for the way things turned out.

I have many people to say thanks to for their support over the last two years. (I will do so privately.) I feel like a new chapter of my work is beginning. I’m looking forward to new friends and new successes with ol’ pals.

Review Report Card

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Review Report Card represents the best of what my team and I learned during “my 2nd go” the 2010 – 2012 portfolio.

The product makes it extremely simple for a business to track their online reviews. It’s emailed weekly and only takes a single glance to understand a business’s ratings across the major review websites.

There are no passwords to memorize or training required. All the features are one click away from the inbox. Review Report Card is also available as a web app for your iPhone or iPad.

We accomplished a lot from a design perspective. Not only is the product extremely simple, we were able to build the advertising directly into it.

To learn more about Review Report Card, visit our website at http://expert-reputation.com.

1 trick to increase B2B email response rates

Here is one trick that will immediately increase your response rates: make your emails look like they’re coming from a detail-oriented person.

These three elements will help you pull it off:

  1. Make the email come from the same IP of the email domain (this will eliminate “sent on behalf of” disclosure that many email programs make)
  2. Suggest a specific call to action, like an appointment
  3. Embed your compliance statements in the signature and footer.

When you incorporate these three elements into your emails, people will be much more likely to respond. Here is an example of an email that got an 8% company level response rate off a list of over 1,200 people at pharmaceutical companies:

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Company Level Response Rates

In my opinion, the most important metric that’s missing from email marketing and CRM systems is the company-level response rate.

Because many B2B sales cycles are long and involve multiple people, the B2B marketer needs a way to track open & response rates from entire organizations–not just individual leads.

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